Car Repair Insurance
Car Repair Insurance for Hail Damage
Claiming car repair insurance for hail damage? ASG Hail manages your repair from end to end, working directly with your insurer, from the first assessment through to collection.
And unlike some repairers, we make sure you know it is your choice, not just theirs. Your policy gives you the right to pick who repairs your car, and we hope you will pick us.
Make an Enquiry
Tell us your policy details and what the hail damage looks like.
Who you are dealing with
Car Repair Insurance for Hail Damage You Can Trust
Making an insurance claim for hail damage means someone else, usually your insurer, is involved in decisions about your car. ASG Hail sits between you and that process as the repairer, keeping you informed at each stage and handling the paperwork so you do not have to chase it yourself.
If Your Insurer Has Referred You to ASG Hail
Good news, your claim is already moving. We will confirm the details with your insurer, book in an assessment time that works for you, and handle the back-and-forth on your end so you are not stuck relaying messages between us and them.
For Insurance Companies
ASG Hail exists to make hail damage claims easier to manage, not harder. We provide clear, insurer-standard reporting on every job, keep our repair timeframes predictable, and give your policyholders a single point of contact from assessment through to collection.
How your claim is handled
About ASG Hail
ASG Hail was set up to solve the coordination problem that comes with car repair insurance, or auto repair insurance as some policies call it: assessors, insurers and repairers who do not talk to each other, leaving the vehicle owner stuck in the middle. We manage that coordination from end to end, keeping your insurer updated with the reports and photos they need at each stage, while keeping you updated in plain language about what is actually happening with your car.
That is also why we make a point of telling customers about their right to choose their own repairer. A car repair insurance claim can already feel like it is out of your hands. Knowing you get a say in who does the physical repair is one part of it you do not have to hand over.
What’s covered
What We Repair Under Your Hail Damage Claim
Not every hail damage claim needs the same repair. Depending on what the assessment finds, your claim with ASG Hail can cover:
Panel work
Hail Damage Repair
Dent and dimple repair across the exterior panels, usually completed with paintless dent removal or a combination repair depending on severity.
Most common
Paintless Dent Removal
Our first choice for most hail claims, since it restores the panel without touching the factory paint.
Glass & safety systems
Glass & ADAS Calibration
If hail has cracked a windscreen or knocked a safety system out of alignment, this is assessed and repaired alongside the panel work.
Your insurer will confirm exactly what’s included in your policy. Above is what our team most commonly repairs under a hail damage claim.
The difference
Why Choose ASG Hail for Car Repair Insurance?
Here is what sets ASG Hail apart when your repair is going through an insurance claim:
A Repair Standard Insurers Already Recognise
Our reporting and repair standard are consistent across every job, so claims involving ASG Hail typically clear insurer approval without extra back-and-forth.
One Point of Contact for the Whole Claim
You deal with the same person from assessment through to collection, instead of restarting the conversation every time you follow up.
Your Repairer, Your Call
Most comprehensive policies let you choose who repairs your car. If your insurer has suggested someone else, you are still entitled to ask for ASG Hail instead.
Fixed-Price Quoting Sent Straight to Your Insurer
We send a clear, itemised quote directly to your insurer, so there is no guesswork about what is approved and what is not.
Storm-Ready When Claims Spike
Our technician network scales up during major hail events, so a busy claims period does not push your repair further down the list.
Detailed Before You Collect
Your car is washed and detailed before pickup, on top of the repair itself being complete.
Know your options
You Have the Right to Choose Your Own Repairer
Most comprehensive car insurance policies give you the right to choose your own repairer, even when your insurer has already suggested one. It’s worth checking your policy wording to confirm this applies to you, but in most cases the choice is yours to make.
If your insurer has referred your hail damage claim elsewhere and you’d rather use ASG Hail, you can usually ask for the change. Get in touch and we’ll help you understand what that involves and whether it affects the outcome of your claim in any way.
We’re not saying this to talk anyone out of their insurer’s recommendation. It’s simply your call to make, and we think you should know that before you sign off on a repairer you didn’t choose yourself.
Before you sign off
Check your policy wording
Look for a “choice of repairer” clause, which most comprehensive policies include in some form.
Ask before work begins
Requesting a change is simplest before your claim is locked in with another repairer.
Confirm your excess is unchanged
Choosing your own repairer usually has no effect on excess, but your insurer can confirm it in writing.
Our process
Our Claim Process, Start to Finish
From the moment your claim reaches us to the moment you collect your car, here is what happens:
1
Your Claim Reaches Us
Your insurer refers your hail damage claim to ASG Hail, or you request us directly if you would rather choose your own repairer from the start.
2
We Assess and Send a Quote
A technician inspects your vehicle and sends a detailed quote and photos to your insurer, along with a proposed repair date.
3
We Document Before Touching Your Car
Before any work begins, we record existing damage and film a date-stamped walkaround for your records and your insurer.
4
Your Vehicle Is Repaired
Our technicians complete the paintless dent removal or combination repair, with progress updates sent your way every few days.
5
Final Sign-Off and Collection
We check the repair against insurer standard, wash and detail your vehicle, and settle any payment due when you pick it up.
How Long Does It Take?
Paintless Dent Removal
3–5 working days
The fastest outcome for most hail claims, provided the paint has not cracked.
Combination Repair
7–10 working days
Needed when paint damage or an awkward dent means pairing PDR with panel and paint work.
Severe, Multi-Panel Damage
Up to 4 weeks
Reserved for the most extensive claims, where parts sourcing takes longer than the repair itself.
Your insurer will confirm the approved repair method once assessment is complete, and we will keep you updated if parts availability shifts the timeline.
Our work
Our Hail Damage Claim Gallery
See examples of hail damage repairs we have completed as part of a car repair insurance claim, from first assessment to final collection.
Reviews
What Our Customers Say
★★★★★
“Great service for my hail damage insurance claim. ASG Hail made the whole process easy from assessment through to repairs, keeping me updated the entire time, even calling about a delay waiting on a part. When I mentioned I was going on holidays, they made sure my car was ready before I left. Friendly, professional, and great communication throughout.”
★★★★★
“Justin and the team have been awesome, prompt, professional, and great communicators. They fixed hail damage superbly, my car was covered in dents on drop off and came back without a single one. When I had concerns about parts being replaced, they reassured me with a clear explanation and adjusted accordingly.”
★★★★★
“I recently had my vehicle repaired by ASG Hail after hail storm damage, and I could not be happier. Gary and his team did an excellent job restoring my car, the quality was outstanding and it looks as good as new. The turnaround was incredibly quick, ready for collection after just a few days.”
Partnerships
Trusted by Insurers Nationwide
Insurers across Australia refer car repair insurance and auto repair insurance claims to ASG Hail because our process is predictable on both sides: consistent reporting, realistic timeframes, and a repair standard that holds up to review. That predictability is exactly why the relationship keeps working, for insurers and for the vehicle owners we repair for.
Where we work
Serving Australia-Wide
Car repair insurance claims are handled at every ASG Hail facility nation-wide, with a response team of technicians ready to scale up for major storm events, including:
New South Wales
- Charmhaven
- Coffs Harbour
- Mulgrave
- Penrith
- Rutherford
Queensland
- Archerfield
- Pinkenba
- Yatala
FAQs
Frequently Asked Questions About Car Repair Insurance
Something not covered here? Ask us before you sign off on a repairer.
Can I choose my own repairer for a car repair insurance claim?
In most cases, yes. Most comprehensive policies give you the right to choose who repairs your car, even if your insurer has suggested someone else. Check your policy wording to confirm, or ask us and we will help you figure out where you stand.
Will choosing my own repairer affect my claim or my excess?
Choosing your own repairer generally does not change your excess or the outcome of your claim, since the claim itself is approved by your insurer regardless of who carries out the repair. If you are ever unsure, it is worth confirming directly with your insurer before work begins.
Is there an insurance approved repairer near me?
ASG Hail operates repair facilities nation-wide and works with insurers across Australia, so there is a good chance we are already an approved option in your area. Call 1800 063 368 and we will confirm your nearest facility.
What if my insurer has already assigned a different repairer to my claim?
You can usually still request a change if you would rather use ASG Hail. Get in touch and we will talk you through what that involves and how to raise it with your insurer.
Do I still deal with my insurer if ASG Hail repairs my car?
Yes, your insurer remains part of the process for approvals and payment, but we handle the day-to-day coordination so you are not stuck relaying messages between us and them.
What information do I need to start a car repair insurance claim with ASG Hail?
Your policy number and a general description of the hail damage are enough to get started. We will handle the rest of the coordination with your insurer once your vehicle has been assessed.
What repairs are covered under a hail damage claim?
This depends on your specific policy, but most hail damage claims we handle involve paintless dent removal, combination repairs, or glass and ADAS recalibration. Your insurer will confirm exactly what is approved once the assessment is complete.
How long does a car repair insurance claim take from start to finish?
Once your claim is approved, most repairs are completed in 3 to 5 working days for paintless dent removal, or up to 4 weeks for severe, multi-panel damage. Getting your claim approved beforehand depends on your insurer’s own timeframe.
Making a Car Repair Insurance Claim for Hail Damage?
Get in touch and we will confirm where your claim stands, what your policy allows, and how to bring it to ASG Hail if you would like us to handle the repair.